bigbd Privacy Policy

bigbd operates an online casino and sports betting platform accessible at bigbd.io. bigbd is an internationally licensed offshore gaming operator serving players across Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

For the purposes of this Privacy Policy, bigbd acts as the data controller in respect of the personal data it collects and processes from registered users and visitors to the platform. All references to "bigbd", "we", "us", or "our" in this document refer to the bigbd operating entity and its authorised data processors.

If you have any questions regarding the identity of the data controller or any aspect of this Privacy Policy, please contact us at [email protected]. Our support team is available 24 hours a day, seven days a week, and responds to all privacy-related inquiries in English.

bigbd collects the following categories of personal data from users of the platform:

bigbd does not collect or process special categories of sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, except where expressly required by law or where you have provided such information voluntarily in connection with a responsible gaming request.

bigbd collects personal data through the following methods:

• Direct collection: Information you provide when you register an account, complete the KYC verification process, make a deposit or withdrawal, contact customer support, respond to a survey, or otherwise interact with the platform.
• Automated collection: Technical data collected automatically as you navigate the platform, including IP addresses, session data, device identifiers, and cookie data. This collection occurs through our web analytics infrastructure and session management systems.
• Third-party payment processors: Where you use bKash, Nagad, Rocket, or Upay to transact on the platform, those providers may share transaction reference data with bigbd for the purpose of reconciling your account balance. bigbd does not receive full payment account credentials from these providers.
• Identity verification partners: bigbd may use authorised third-party KYC service providers to assist in verifying the identity documents you submit. These providers act as data processors under bigbd's instruction and are bound by strict data processing agreements.
• Fraud prevention services: bigbd may receive data from third-party fraud prevention and anti-money-laundering screening services as part of its compliance obligations. This data is used solely for security and regulatory purposes.

bigbd processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to register your account, process your transactions, operate your gameplay, and perform all other obligations under the bigbd Terms & Conditions.
• Legal obligation: Processing required to comply with applicable anti-money-laundering laws, age verification requirements, KYC regulations, and any lawful request from a competent authority.
• Legitimate interests: Processing necessary for bigbd's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for non-essential marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

bigbd uses the personal data it collects for the following purposes:

• To create and manage your bigbd account and process your bigbd Login credentials securely;
• To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, and Upay;
• To verify your identity and age as part of the KYC process required before your first withdrawal;
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• To operate and maintain the responsible gaming tools available on the platform, including deposit limits, cool-off periods, and self-exclusion;
• To provide 24/7 English-language customer support and resolve complaints or disputes;
• To send you service notifications, such as transaction confirmations, security alerts, and account updates — these communications are not optional as they are operationally necessary;
• To send you marketing communications about bigbd promotions, bonuses, and new game releases — only where you have provided consent or where we have a legitimate interest and you have not opted out;
• To improve the platform through analytics, A/B testing, and user experience research;
• To comply with applicable legal and regulatory obligations.

bigbd uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a website you visit. The cookies used by bigbd fall into the following categories:

• Strictly necessary cookies: Essential for the platform to function. These include session management cookies that keep you logged in during your visit and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Performance and analytics cookies: Collect anonymised data about how users navigate the platform, which pages are most visited, and where errors occur. This data helps bigbd optimise platform performance and user experience.
• Functionality cookies: Remember your preferences such as language settings and display options so that you do not need to re-enter them on each visit.
• Fraud prevention cookies: Help bigbd identify unusual patterns of behaviour that may indicate fraudulent activity or the use of automated scripts.

bigbd does not use third-party advertising cookies or cross-site tracking cookies for behavioural advertising. You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent you from using certain features of the platform.

bigbd does not sell your personal data. We may share your data with the following categories of recipients only where strictly necessary and under appropriate data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, and Upay receive the minimum data necessary to process your deposit and withdrawal transactions.
• KYC and identity verification providers: Authorised third-party verification services that assist bigbd in confirming your identity documents. These providers act strictly as data processors under bigbd's instruction.
• Fraud prevention and AML services: Third-party screening services used to detect money laundering, fraud, and other financial crimes. Data shared with these services is limited to what is required for screening purposes.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, Microgaming, Spribe, and Ezugi may receive technical session data (such as a session token or user identifier) to deliver their games through the bigbd platform. These providers do not receive your full personal profile.
• Legal and regulatory authorities: bigbd will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or in connection with the prevention or investigation of a crime.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of bigbd's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

As bigbd operates as an internationally licensed offshore platform, your personal data may be transferred to and processed in countries outside Bangladesh. Where such transfers occur, bigbd takes appropriate measures to ensure that your data receives an equivalent level of protection to that which would apply in a jurisdiction with robust data protection laws.

These measures include: entering into standard contractual data processing agreements with all third-party processors located outside Bangladesh; conducting due diligence on the data protection practices of all international service providers; and limiting the volume and sensitivity of data transferred to the minimum necessary for the intended processing purpose.

By creating an account and using the bigbd platform, you acknowledge that your personal data may be transferred internationally as described in this section.

bigbd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and bigbd's servers;
• Encryption of sensitive personal data at rest on bigbd's servers;
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role;
• Regular security audits and penetration testing of the bigbd platform infrastructure;
• Multi-factor authentication options for user accounts;
• Continuous monitoring of platform activity for indicators of unauthorised access or suspicious behaviour;
• Incident response procedures for detecting, reporting, and remediating data security breaches.

Despite these measures, no method of electronic transmission or storage is completely secure. bigbd cannot guarantee the absolute security of data transmitted over the internet. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bigbd will notify affected users as promptly as practicable in accordance with applicable legal requirements.

bigbd retains your personal data for no longer than is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal obligations. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account relationship with bigbd, and for a period of five years following account closure, in line with standard compliance and financial record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five years from the date of each transaction, as required by anti-money-laundering and financial reporting obligations.
• KYC verification documents: Retained for a minimum of five years from the date of verification or account closure, whichever is later.
• Gaming activity logs: Retained for a minimum of three years to support dispute resolution, responsible gaming monitoring, and compliance audits.
• Customer support communications: Retained for three years from the date of the most recent communication in a given case.
• Marketing preference records: Retained until you withdraw consent or for one year following account closure, whichever is earlier.

Upon expiry of the applicable retention period, bigbd will securely delete or anonymise your personal data in accordance with its internal data disposal procedures.

Subject to applicable law, you have the following rights with respect to your personal data held by bigbd. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request".

bigbd will acknowledge all data rights requests within 48 hours and provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, bigbd may extend this period by a further 30 days and will notify you accordingly. bigbd does not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.

If bigbd discovers that it has inadvertently collected personal data from an individual under the age of 21, it will immediately close the relevant account, delete the associated personal data, and — where relevant funds have been deposited — return those funds to their source. Any winnings generated in an underage account will be forfeited.

If you have reason to believe that a person under the age of 21 has registered an account on bigbd, please notify us immediately at [email protected]. bigbd takes underage gambling extremely seriously and will act promptly on all such reports.

bigbd reserves the right to update or amend this Privacy Policy at any time. When material changes are made, bigbd will notify registered users via the email address associated with their account or by posting a prominent notice on the platform, with a minimum of seven days' notice before the updated policy takes effect.

The effective date at the top of this document will be updated whenever a new version is published. We encourage you to review this Privacy Policy periodically. Your continued use of the bigbd platform after the effective date of any amendment constitutes your acceptance of the updated policy.

If you do not agree with any material change to this Privacy Policy, you have the right to close your account and request deletion of your personal data before the updated policy takes effect, subject to bigbd's legal retention obligations as described in Section 10.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bigbd handles your personal data, please contact our support team using the details below:

Please note that the email address above is provided as plain contact information only and is not a clickable link. Copy the address into your email client to get in touch. bigbd does not provide a telephone number for privacy inquiries — all privacy-related communication is handled via email to ensure a clear written record of your request and our response.