Play Smart.
Stay in Control with bigbd.
bigbd believes that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. This page outlines the tools, resources, and guidance available to every player across Bangladesh to help maintain a healthy relationship with gaming.
Our 21+ Age Restriction Policy
bigbd enforces a strict minimum age requirement of 21 years for all registered players across Bangladesh. This policy exists because gambling can pose significantly greater risks for younger individuals, whose decision-making and impulse-control faculties are still developing.
When you register with bigbd, you confirm that you are aged 21 or above. As part of the Know Your Customer (KYC) process required before your first withdrawal, bigbd will verify your date of birth using a valid government-issued identity document — such as your National ID (NID) or passport.
If bigbd discovers at any point that an account has been opened by a person under 21, the account will be immediately closed and all deposits returned to the verified payment source. Any winnings accumulated in an underage account will be forfeited in full.
Tools to Keep You in Control
bigbd provides a suite of responsible gaming tools that every player can activate through their account or by contacting support. These tools are free, immediate, and designed to put you in charge of your own experience.
Deposit Limits
Set a daily, weekly, or monthly maximum on the amount you can deposit into your bigbd account. Once a limit is in place, it takes effect immediately. Reducing your limit is instant; increasing a limit requires a 24-hour cooling-off period before the change activates.
Available on requestSession Time Limits
Define the maximum length of a single gaming session. When your session reaches the limit you have set, you will receive an on-screen alert and the session will be closed. Session limits help prevent extended play driven by habit rather than enjoyment.
Available on requestCool-Off Period
Request a short break from the platform ranging from 24 hours to 6 weeks. During a cool-off period your account remains open but you cannot log in, deposit, or place any bets. This is a useful tool if you feel you need a temporary pause to reassess your play.
Activates immediatelySelf-Exclusion
Choose to self-exclude from bigbd for a defined period of 6 months, 1 year, 2 years, or 5 years — or permanently. During self-exclusion you will be blocked from accessing your account, and any marketing communications will be stopped immediately. Self-exclusion cannot be reversed early.
Permanent option availableMarketing Opt-Out
At any time you can ask bigbd to stop sending promotional emails, SMS messages, and bonus notifications. Removing yourself from marketing communications reduces triggers that may encourage unplanned play. Contact [email protected] with the subject "Marketing Opt-Out".
Processed within 5 daysActivity Statements
Request a full statement of your gaming activity — including total deposits, withdrawals, bets placed, and net win/loss — for any period you choose. Reviewing your activity objectively is one of the most effective ways to identify patterns that may need attention.
Available on requestWarning Signs of Problem Gambling
Problem gambling does not always look obvious. The following signs may indicate that gambling is beginning to have a negative impact on your life or the life of someone close to you. Recognising these signs early is the most important first step.
- Spending more money on gambling than you can comfortably afford to lose
- Borrowing money from friends, family, or financial institutions to fund gambling
- Feeling restless, irritable, or anxious when you are not gambling
- Chasing losses — placing larger or more frequent bets to try to recover money you have lost
- Lying to people close to you about how much time or money you spend gambling
- Neglecting work, study, family, or social responsibilities because of gambling
- Using gambling as a way to cope with stress, depression, loneliness, or other emotional difficulties
- Making repeated unsuccessful attempts to cut down or stop gambling
- Thinking about gambling excessively, even when doing other activities
- Jeopardising important relationships or career opportunities because of gambling behaviour
Ask Yourself These Questions
Answer the questions below honestly. If you answer "yes" to two or more of them, we strongly encourage you to use one of bigbd's responsible gaming tools or speak to a trusted person about your gambling habits.
Personal Gambling Self-Check
Reflect on your gambling behaviour over the past 30 days.
bigbd's Responsible Gaming Commitments
These are the core commitments bigbd makes to every player on the platform. They guide how we design the product, train our support team, and respond when a player needs help.
Rigorous Age Verification
Every new account undergoes age verification before the first withdrawal is processed. bigbd requires government-issued identity documents and will close any account found to belong to a person under 21 years of age, returning all deposits to the source.
No Pressure Marketing
bigbd does not send high-pressure bonus offers designed to encourage excessive spending. Players who have activated responsible gaming tools or are flagged by our monitoring system are removed from all promotional communications automatically.
Proactive Player Monitoring
Our support team monitors account activity for patterns that may indicate a player is experiencing difficulties — such as rapid successive deposits, significant loss escalation, or sudden changes in betting behaviour. We may reach out proactively if we have concerns.
Trained Support Staff
bigbd's support team receives training in responsible gambling awareness. They are equipped to handle sensitive conversations, assist with activating safety tools, and direct players to appropriate resources — without judgment, in plain English, 24 hours a day.
Irreversible Self-Exclusion
When a player chooses to self-exclude, that decision is honoured without pressure or negotiation. bigbd will not attempt to re-engage a self-excluded player with bonus offers, re-activation incentives, or reminder emails during the self-exclusion period.
Transparent Fair Play
All games on bigbd use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. We publish the Return to Player (RTP) information for all slots and casino games so players can make informed decisions about where they choose to play.
What to Do If Gambling Becomes a Problem
If you believe gambling is having a negative impact on your finances, relationships, or mental health, take action now. The steps below outline exactly how bigbd can help you, and how to access wider support.
Acknowledge the situation honestly
The first step is the hardest — being honest with yourself that gambling may have become more than entertainment. You do not need to have reached a crisis point to ask for help. Reaching out early makes recovery significantly easier and faster.
Activate a tool on your bigbd account immediately
Contact bigbd support at [email protected] with the subject "Responsible Gaming Request". Ask for a deposit limit reduction, a cool-off period, or a self-exclusion. Our team will action your request within 24 hours and there is no fee or penalty for doing so.
Talk to someone you trust
Sharing what you are experiencing with a family member, close friend, or trusted colleague can relieve a significant amount of the shame and isolation that often accompanies problem gambling. You do not have to face this alone, and those around you would rather know and help than not know.
Seek professional support
Speak with a qualified counsellor, psychologist, or mental health professional who has experience with behavioural addictions. Professional guidance provides structured, evidence-based strategies for managing gambling urges and rebuilding healthy financial and social habits over time.
Monitor your progress over time
Recovery is a gradual process. Use bigbd's activity statements to track your behaviour when you return to the platform, and do not hesitate to re-activate restrictions or extend your self-exclusion if you feel you need more time. bigbd's support team is always available to reassess and adjust your safety settings.
Reach Our Responsible Gaming Team
Our English-speaking support team is available 24 hours a day, seven days a week. If you need to activate any safety tool, discuss your situation confidentially, or simply ask a question about responsible gaming, please get in touch. All requests are handled with complete discretion.
Email is displayed as plain text only. Please copy it into your email client. Subject line: "Responsible Gaming Request" for fastest routing. Response within 24 hours guaranteed.
Play Responsibly. Enjoy Safely.
bigbd is here to provide entertainment, not hardship. Browse our games, review our FAQ, or log in to manage your responsible gaming settings — all at your own pace and always within your own limits.